Who is Government Window?

• Government Window is a 3rd party company that processes electronic payments via credit/debit cards and e-checks for traffic tickets, property taxes, business licenses, bail, probation, utilities, and many other payment types for government offices.

There is a convenience fee to pay online, if I call your customer service department, is there a service fee?

• Yes, the service fee is the same for payments processed over the phone as they are on online.

I received a decline or void error while making my payment. My financial institution is now showing one or more attempted transactions pending. What do I do?

• If you received a decline or void at any time during the attempted payment, your financial institution may show a pending transaction. If you did not receive a confirmation number, the transaction was not successful. To inquire about any funds being held in a pending status, the cardholder should contact their financial institution. They should be able to give an estimated timeline of when the funds will be released.

Can I extend my due date, so I do not have a late fee?

• You must contact the direct Utility Office; Government Window does not have access to edit your due date.

I can only see my total amount due, what is my past due amount?

• Once the amounts are combined, Government Window cannot determine what is past due. You must contact the direct office to get past due amount.

What is the minimum amount I can pay to get my services reconnected?

• Government Window does not have access to view how much is needed to pay. You must call the Utility Department to get that amount.

How can I cancel or move my services?

• Government Window is a third-party payment processor. You must call direct Utility Department.

How do I set up my Auto Pay?

1. You must Create an account with Government Window, using an email and password.
2. Add an account (You will need your account number)
3. Save your payment method (you will need bank card information)
4. Add the auto pay to your account
5. Schedule the auto pay to withdraw days before the due date or on the day of.